Sunday, November 3, 2013
Amenities and Hotels - Back to Basics
When you're comparing hotels, the details, whether it's pictures on a website or offered amenities, often differentiate once business from another. The traveling public cares about the details, including the various amenities hotels offer and hotels realize this truth which extends to the turned down sheets and triangulated toilet paper. If you work in the hotel industry, you're aware of the details and how they're perceived because they can affect your occupancy rates. An exceptional guest services staff, dedicated housekeepers and hotel rooms outfitted with the best hotel supplies and amenities are indispensable elements of success.The hotel supplies hotels provide guests, be they the plastic bag provided for dirty laundry or the microwave, are important. Hotels are aware that travelers have, in some cases, hundreds of hotels to choose from so the details, such as amenities, matter even more. The likelihood that guests will comment on their stay, along with the amenities and the hotel supplies that are part of it, continues to rise.Though some fill out the comment card and leave it when they check out or pen a letter after the fact, writing a guest review is by far the most popular method consumers use to comment. And comment they do! Some people write page long rants while others praise specifics like the guest services staff or the hotel supplies.People prefer various hotels and hotel supplies for one reason or another, price and reputation among them. Although traveling is an exciting escape for families, with hotels, amenities being the focal point, it's a chore for many business people for whom travel and hotels are requirements. People anticipate a spotless, comfortable guest room furnished with quality hotel supplies; anything less is a disappointment. Durable hangers, complimentary toiletries, in room coffee, a working luggage rock and absorbent towels are among the many hotel supplies and amenities that people view as standard, items they expect to be in their guest room.While a small percentage of people don't make use of the complimentary toiletries, the vast majority of guests in hotels appreciate the sample size beauty supplies and notice if they're sub par or missing. In fact, like complimentary toiletries, there are many hotel supplies that are basic for most hotels. Some hotel guests walk into their room then sit or lay down on the bed immediately. They are sometimes known as 'bed testers' and, if the bed's comfortable, the other details are far less important. On the other hand, some people walk their rooms, turning on lights and checking for hangers, an iron and an ironing board in the closet among other hotel supplies in their room.In a lagging economy, every customer, every detail and every dollar is important. Within the industry, hotels know that amazing amenities and helpful hotel supplies are recognized and appreciated by guests. In fact, it's important to remember that hotel guests often have very high expectations when it comes to hotel supplies to begin with and that they can affect a hotel stay. Today, hotels must be able to demonstrate value to guests. The hotels that show their guests that they matter and that their business is appreciated earn the preference of guests and repeat business, too.